Use Bridge Live Chat to seamlessly transition conversations between AI Assistants and live agents to let your team handle more complex conversations that drive revenue and increase customer satisfaction. The Bridge Live Chat app makes it easy for agents to manage conversations from a phone while on-site and on the go
Key Features:
- Manage conversations from a mobile phone.
- Get push notifications of new conversations when there is activity on existing exchanges.
- Use conversation features such as canned responses, add emojis, upload files, and other links.
- Assign conversations to your teammates or other groups of agents.
- Leave Private notes and mention your teammates right from within the app.
- Share conversations using other mobile channels i.e. slack, iMessages, email, and others.
- Set yourself online, busy, or offline.
- Resolve or reopen conversations.
- Filter conversations by conversation statuses.
- Signup
- Option to delete the account